This is a mistake that can be executed iPhone 6
Beware repair the start button on an unauthorized workshop: the phone will suffer the controversial error 53.
Apple is being accused of blocking and render them useless the iPhone 6 that have been repaired in unofficial services to update the device software. This has caused a wave of protests from users affected by the caller error 53. But what is it?
Although Spain has not publicly reported any case, the consumer association FACUA has confirmed to this newspaper that reported the case study as they feel that this is a possible example of “total lack of user.”
What is error 53?
This is an error that appears in iTunes when the operating system of an iPhone 6, iPhone 6 Plus, iPhone 6S and iPhone 6S Plus, which has been previously manipulated the sensor Touch ID-the start button on your phone updates, that is able to read the fingerprint to unlock the phone in service unofficial repairs.
This button, in these models, use the mobile payment system Apple Pay, which is based on the reading of the fingerprint, as they have NFC technology. The iPhone 5S, but also has tounch ID, but does not allow pay with this system and is not affected by this error.
If a damaged iPhone 6 ends in a workshop not authorized by Apple and there is manipulated or replaced the button, the subsequent updates of the operating system detects a non-standard component and locked, leaving it virtually unusable.
Why does this happen?
There are several theories that suggest that this is a maneuver company to penalize users who visit unofficial places of repair. However, this error affects only the phone when it has been tampered with Touch ID; that is, it has not happened in other cases where owners replace other components, such as screens or batteries.
According to Apple, this problem with the start button “responds to a security designed to protect customers.” And there is something new: This problem leads angering some users have suffered since at least 2014 .
As noted by British journalist specializing Charles Arthur in his blog , the reasons provided by the company are the most plausible, but poorly explained: “Apple has done a poor job of communicating risks to replace any part of the system of tactile identification” he says.
Other experts criticize, however, that this behavior – kill the phone remotely to update its operational-system reopens the old debate about the sanctity and security of user data, and is it effective control over the devices that acquires .
What else does Apple?
In a statement, the company also adds that “iOS [the operating system of the iPhone] found that the sensor Touch ID iPhone or iPad is set to the other components of the device.”
“If you find an error iOS correspondence,” continues the statement, “the check fails and Touch ID, even using Apple Pay, quenched”. “This security measure is necessary to protect the device from a touch sensor fraudulent ID to be used,” he continues, and ends: “If a customer encounters an error 53, you are encouraged to contact technical support Apple “.
Can you unlock or repair?
The only way to recover the functionality of the phone is in the case that would have changed the entire button, retrieve the old and reinstall it, since that is the only device to identify. The problem can not be solved by software.
The company claims that this measure is the way to guarantee the security of personal data of users.
And you keep the data on your phone?
But what about the -photos data, contacts, messages …- stored on the device? “The apparatus and what is inside is owned by the owner, who has purchased,” said Ruben Sanchez, spokesman for the consumer association FACUA, adding that “the company should not be able to destroy it to ensure the safety of the user, because this would imply a total lack of it, which is not required to make copies of security- and also the damage may be irreparable because the contents can not be priced. ”
Why is news now?
The British newspaper The Guardian recently published a number of complaints from users who complained that although the company knows that this error can happen, does not warn users of the iPhone 6 this possibility. Some of those affected also reported that in many cases do not have an Apple authorized service near where they are if they need to repair the phone.
Already last year some journals warned of this problem. But it is now that Apple, which already includes 53 in its list of errors , has decided to confirm the link between this problem with the unauthorized manipulation of Touch ID, but only after the general press unwrap the problem.
Is it a reportable matter?
“Apple’s excuse has no rhyme or reason as what the company could do is, for safety, just disable making payments to the affected device, without definitively condemn,” says Sanchez. “It would appear that Apple wants is for people to go to their technical services exclusively” he says, adding: “I think Apple is trying to introduce exclusivity in the ability to repair a piece of the phone.”
However it must be stressed that this error occurs only when you modify or change the Touch ID, no batteries, screen or any other component.
Sanchez also recalls that the company would have to clearly warn of the possibility of error 53, ie the unauthorized tampering of the terminal involves their destruction. “You can invoke a legal infringement by Apple, which disable the phone by going to a service that is not yours violates competition law and both the National Competition Commission as consumer protection authorities could intervene, to limit the rights of individuals as such, “said Sanchez, who concludes:” Although we have not reached any complaints, we are studying present one, we want to open the debate and the administrations themselves react. ”
Apple Really doing it on purpose?
This error stems from a security protocol for iOS precisely to ensure maximum strength thereof and prevent anyone enter a “third layer” between the device and the mark. THE SPANISH consulted the expert specialized site Applesefera Pedro Aznar asks whether it is not at the bottom of a mistake by the company when handling this protocol. “Apple has not pronounced, in fact, has only reported very openly that the problem is caused by your security system form,” he says.
Aznar believes the company could turn to the arguments against just bragging about their safety. “No one is more secure than them,” he added. “Yes, I think the content of the affected phone should be recoverable,” says this expert. “I get the impression that all this has taken by surprise to Apple and will have to react.” “Sure there will be a campaign to recover data from those affected, I think any such measure will be in the future,” adventure.